SMB Account Manager - Mindbody

Sales | Remote (US)

Job summary The  SMB  Account  Manager  focuses  on  increasing  the  revenue  and  success  of  our  existing  customer  portfolio using upsell strategies to move our customers to a higher software tier or adding on marketing and retention tools.  Qualifications & requirements
  • Bachelor’s degree or equivalent work experience desired
  • 1-3 years of professional level sales experience, preferably SaaS or Health & Wellness industry
  • 1+ years’ experience leveraging CRM tools, Salesforce.com preferred
  • 1+ years’ experience preparing and presenting customer business reviews, or packaged proposals
  • Proficient level at Microsoft Suite (Excel, Word, PowerPoint, Outlook)
  • Exposure to the wellness industry
  • Knowledge of web technologies or web savvy
  • Excellent group presentation skills and ability to communicate effectively at the executive level
  • Excellent written and verbal communication skills
  • Able to manage multiple projects simultaneously
  • Ability to consistently maintain attention and concentration for extended periods of time and function in a high stress environment, under substantial time pressure
  Principal duties & responsibilities
  • Uses consultative sales skills to pitch and consult with existing class-based customers by proactively determining the customer’s needs and work to identify business solutions
  • Initiates customer contact using various methods of communication to suit customer needs including, but not limited to, introduction (cold calls), follow-ups, and demonstration calls, introduction emails, follow-up emails, pre-and post-demonstration reminders
  • Plans  and  organizes  personal  sales  strategies  including,  daily/weekly/monthly  schedule to both exceed sales targets and mitigate customer churn
  • Maintains product and industry expertise, including software and application updates, releases, new partner offerings, market conditions, and industry trends
  • Effectively  manage  pipeline  and  opportunities  in  Salesforce.com  to  meet  and/or  exceed  quota  and  account progress utilizing Salesforce.com
  • Effectively forecast business on a monthly and quarterly basis
  • Participates in trade shows and conventions as required
 Work environments/physical demands
  • Dexterity of hands and fingers to operate a computer keyboard.
  • This position is mostly stationary and will be required to remain stationary for extended periods of time.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderately quiet.
 Scope of supervision/authority
  • Duties are performed under limited supervision.
  • Often responsible for planning and organizing their own work,  which  may  or  may  not  be  directly  related  to  general  business  operations  of  the  company  or  its  customers.
  • Will receive training and guidance from manager as needed.
  • Individual contributors may be required   to   regularly   exercise   discretion   and   independent   judgment  with  respect  to  matters  of  significance depending on the nature of the position.
  • No direct management responsibility.
  • All other duties as assigned.