About the right team member
We’re looking for a passionate and experienced Senior Product Designer to help define and execute the product design vision for our global marketplace. Your mission will be to support our two-sided marketplace. Within our B2C product, you’ll focus on maximizing consumer life, driving member engagement and motivation, and inspiring consumers to explore new fitness and wellness routines. Within B2B, you will support tools that enable our partners to optimize their business through ClassPass. Your work will impact the wellbeing of members on a global scale, help our partners optimize their businesses, and help ClassPass fulfill its mission of making the world a more active place. The Senior Product Designer will work closely with Product Managers, Engineers and UX researchers to build simple user centered digital experiences.
You are a team player who rolls up their sleeves and gets your hands dirty. You gracefully solve problems under pressure while checking your ego at the door. You are known for fine-tuned aesthetics, amazing storytelling, a critical eye and an obsession with perfection.
You inspire others to aim for bigger, bolder and smarter
You advocate for great design and help others understand its value
You have mastery of typography and grid systems
Someone who is obsessively detail-oriented and a self-starter
You have learned by experience that no design survives user testing untouched, and you thrive in iterating from user feedback
You are able to assess how your work drives impact and are an active partner in monitoring the impact of your work
You can unpack the ‘why’ behind a partner, consumer or business opportunity in order to understand how your role factors into a broader vision
About the role
Visual design: You have exceptional command of visual composition, typographic hierarchy, and creating scalable UI solutions. From the overarching user flow to refining small details in UI you will ensure a cohesive experience across ClassPass. You’re a designer equally invested in crafting visual and user experience design.
User experience: Through your design process you will strive to minimize the complexity of our systems into thoughtful user experiences. You’ll have experience shipping products, observing how people use them, and iterating toward improvement until solutions are elegant in usability and efficient in achieving outcomes.
Product thinking: You have an understanding of what makes products successful and how your design work impacts the larger goals of the company. You will be involved in defining product strategy, conducting research that helps the team appropriately prioritize initiatives, and will develop a sense for ClassPass technology stack in order to create impactful solutions. You’ll bring a strong track record of making sound strategic design decisions that balance the needs of the user, the business, and the brand.
Research-informed: Working with our research team, you’ll use qualitative and quantitative data to identify important product insights. You’ll seek opportunities to collect feedback to make informed choices; knowing when to develop full user studies, and when to quickly get usability confirmation internally and ship. You’ll document what you learn and share back with the organization broadly, contributing to our shared knowledge base.
Team collaboration: You will develop an understanding about the work of other disciplines that make up the whole of ClassPass in order to help facilitate the most productive and empathetic environment for the work we do together. In order to leverage the knowledge of all members of the ClassPass team, you’ll be expected to run productive brainstorms and discussions that help contribute to our collective understanding of our customers and the business.
Communication: We have a strong design critique culture where you’ll be expected to communicate complex ideas and solutions in a way that enables progress and exceptional design output. You’ll share your work early and often, getting feedback from our collaborators, customers and partners, and are open to ideas while maintaining focus on your goal. You’ll direct and lead group conversations, presentations, and product reviews.
Skills & Experience:
A design portfolio that demonstrates strong problem solving, interaction and visual design skills
5+ years of digital design experience
A degree in a related field
Experience shipping responsive web and native app experiences
Experience working in Agile development teams
Strong communication skills — you are able to clearly articulate your design decisions
Expert with Figma and prototyping software such as Framer and Principal