Payments Specialist

Engineering | Australia

Our dream of revolutionizing the fitness and wellness industry is no small feat, and we're looking for talented people to make it a reality. When you join Mindbody + ClassPass, you’ll work with kind, intelligent people and enjoy unrivaled benefits. You’ll also share in a true culture of purpose and passion centered around helping people live happier, healthier lives. We’re not just another thriving company—we’re far and away the leader of our industry. So join the team, and let’s see what we can accomplish together!

Who we are

At Mindbody + ClassPass, we’re innovating for the future of wellness by bringing together the best of both sides of the market: Mindbody is the industry’s most trusted technology platform, empowering tens of thousands of wellness brands around the world with the software and resources they need to run and grow their businesses. ClassPass is one of the most popular apps for fitness lovers and self-care enthusiasts, partnering with over 30,000 fitness studios, gyms, salons, and spas around the world. We’re on a mission to create a wellness community for all—opening the doors to more authentic, local wellness experiences than ever before.

About the right team member

As a Payments Specialist you will have previous experience working within integrated payments and account management within a customer facing capacity.This role is a 12 month FTC.

About the role

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.

  • Drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements, and providing pre-sale rate analysis
  • Attach and onboard customers to payments
  • Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers
  • Participate in and manage projects related to payments across the portfolio and/or at the brand level.
  • Be the subject-matter expert of Mindbody’s integrated payments solutions
  • Use SalesForce, Excel, and PowerPoint on a regular basis
  • Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members
  • Support sales and renewals processes; enabling Sales and Account Management teams
  • Onboard new customers to appropriate payments solution
  • Initiate and deliver payments training to customers as needed
  • Negotiate rates directly with customers while maintaining pricing integrity
  • Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize
  • Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs•All other duties as assigned

Skills & experience

  • Bachelor’s degree in analytical field (business, math, economics) or equivalent experience
  • 1-3 years relevant experience in Payments, account management, or analysis
  • Integrated Payments experience required
  • Strong analytical skills; can do basic math with high attention to detail
  • Experience working in a customer-facing capacity
  • Comfort with MS Excel
  • Right to work in Australia

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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