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Business Operations Specialist, Payments

Mindbody | Payments | Full-time, Non-Exempt | Remote - Brazil

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

The Payments Operation team oversees the integrations of our merchants onto our integrated payment partners as well as assisting cross functional payments teams with operational support and assistance. The Business Operation Specialist will have a wide range of responsibilities, including completing integrations and migrations, operational procedures, assisting with Payments products and project-based activities.

About the right team member

The Payments Business Operations Specialist will complete operational tasks, payment integrations and collaborates with stakeholders across Payments teams. This position will be involved with payments migrations, processes related to the Payment Operations team as well as other Payments driven products such as Capital. The Payments Business Operations Specialist is detail-oriented, consistent, and focused with the ability to effectively communicate across Payments functions.

About the role

  • Partner with leadership to develop and execute business initiatives and operational plans that support MINDBODY product and growth objectives.
  • Complete payment integrations to board merchants onto our integrated payments partners.
  • Assist with current payment operations processes.
  • Support existing Payments products such as Capital.Assume ownership of product documentation, business processes, and workflows to improve the speed of business.
  • Identify, research, and solve payments operations-related issues.
  • Support and assist in developing Payment Operation driven products and processes.
  • Collaborate with stakeholders across the Payments functions to assist the onboarding of new clients and support existing clients.
  • Support and help develop resources for payment operations, ensuring all content such as job aids, guidelines, and templates for key areas of the department are current and relevant.
  • All other duties as assigned.

Skills & experience

  • Bachelor’s Degree in Business Administration, Finance, Economics, Statistics or related field preferred.
  • 2-4 years of experience in business operations, program management or project management.
  • Proven experience with formally documenting workflow and processes for optimization.
  • An independent, forward thinker that affects change to accomplish overall business objectives.
  • Successful at multitasking, organization, and time management.
  • Writes clearly and effectively for a variety of situations, including, but not limited to, mapping payment processes and workflows.
  • Proficient to advanced experience with Google Applications and MS Office, including Excel.
  • Thrives in fast based, results oriented culture; proven track record of decision making and problem solving based on data analysis.
  • Change management expert.
  • Strong analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner.
  • Proactive about new initiatives; not afraid to ask questions and challenge status quo.

**MUST SUBMIT CV/RESUME IN ENGLISH TO BE CONSIDERED

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Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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