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Expand Account Associate

ClassPass | Sales | Full-time, Exempt | Remote - Brazil

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

In this role, you are the key person to help our fitness and wellness partners successfully operate with ClassPass. You effectively troubleshoot partner issues, interact with our systems to solve partner issues, and find creative ways to maintain an optimum service level. You also advocate for our partners internally, escalate bugs, and communicate pain points and feature requests through the appropriate channels.

This role provides the opportunity to learn the ins and outs of ClassPass and the fitness and wellness industry, develop client management skills, and cultivate relationships with select partners.

The ideal candidate will leverage their outstanding operational skills and impeccable attention to detail to find solutions and provide optimum service to our partners and customers. This is an excellent entry-level role for those looking to build a career in Account Management and Client Services.

About the role

  • Work with a diverse partner base across Brazil.
  • Deliver outstanding service to our fitness and wellness partners (studio, gym, wellness, etc.), ready to always articulate the needs of the partners.
  • Assist with transactional partner support, including but not limited to:
  • CX/studio case resolution.
  • Scheduling, integrations, payments & troubleshooting, communicating as needed with internal teams.
  • Support Account Manager-owned key accounts.
  • Drive ad-hoc tasks to support partners and partner-facing teams, including but not limited to:
  • Pricing and spot allocation audits.
  • Data maintenance and QA.
  • Venue quality QA.
  • Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies.
  • Opportunity to leverage negotiation and persuasion skills to keep studios on the platform, increase product adoption, and engage in custom negotiations.
  • Identify & escalate operational inefficiencies that could allow us to provide partners higher quality service, faster.
  • Respond to a high volume of emails & WhatsApps and prioritize based on client level and urgency.
  • Work closely with the marketing team to exceed partner and customer expectations and bookings.

Skills & experience

  • Native Portuguese. Advanced English language skills are a plus.
  • A detail-oriented approach to executing tasks and an ability to manage multiple projects at once A team player and comfortable with an ever-changing fast, startup environment.
  • Technical experience in computer programs such as CRM systems (SalesForce), Excel, Word, Powerpoint, Keynote, etc.
  • Autonomous and self-learner.
  • A detail-oriented approach to executing tasks and an ability to manage multiple projects at once.
  • Proficient in Excel.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Find out more about Mindbody + ClassPass

About us