Product Operations Specialist - ClassPass

Product Management | London (UK)

The ClassPass/MindBody Product Operations team ensures our customers can seamlessly browse, book and attend all of the fitness classes and spa/salon services in our catalog. We help maintain the components that make up the catalog including inventory classification and page content, and we ensure reservations created on ClassPass can be fulfilled particularly for those partners that utilize one of our third party software integrations or our CalendarSync product. Our Product Operations team utilizes analytical skills and database querying to maintain the health of our catalog and customer experience.

About the Role:

This position is an opportunity to play a central role in the quality and quantity of inventory on ClassPass and ultimately help ClassPass achieve its mission to make the world a more active place. Your mission will be focused on bringing new inventory into ClassPass’s catalog and optimizing work streams that powers consumer search across the web and mobile apps. You’ll be an active contributor to the integrity and discoverability of the catalog, including inventory classification and metadata sources. You’ll also support new third-party software integrations and help to maintain existing integrations, all which bolster ClassPass’s inventory catalog. You’ll be responsible for monitoring and tracking inventory health and quality, and will play a role in prioritizing work that maximizes impact against team-owned KPIs.

What you’ll do:

● Develop a deep understanding of the ClassPass consumer search and booking experience

● Monitor KPIs related to catalog and customer experience in order to identify search and booking issues and monitor performance

● Create and manage workflows to reduce reservation failures or catalog performance issues

● Maintain the ClassPass inventory classification system (ie: genre tags) and the associated processes, and identify areas of opportunity to improve the system as well as our ontology as a whole

● Develop a deep understanding of our Open API spec, which enables new inventory integrations

● Assist with our third party inventory integrations, including the onboarding of new integrations as well as the maintenance/troubleshooting of existing integrations

Who you are:

● You are technically curious and interested in developing a deep understanding for how inventory data flows through our systems and how our integrations are supported

● You have a passion for data monitoring and would take a proactive approach to identifying and resolving inventory issues

● You have some SQL experience and you are comfortable defining, querying, and interpreting data

● You have experience that demonstrates attention to detail and ability to establish and follow process

● You are a highly motivated self-starter who thrives in a working environment where you operate independently just as much as you work cross functionally with others

● You are comfortable operating in a fast changing environment and are comfortable with shifting priorities to meet the needs of the team and company

● You are driven by ClassPass's mission to connect members with high quality fitness and wellness experiences, and to support the growth of businesses offering these experiences