Senior Business Operations Specialist, Partnerships - Mindbody

Sales | Remote (US)

Yes, this is a posting for a job. But it’s also a calling to a career. And even more than that? It’s an invitation to come as you are—to be your whole self, while becoming your best self. We’re looking for minds with heart to help us positively impact the world of wellness. Do you believe that everyone deserves wellness? We want to hear from you.


Who we are Mindbody emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve. Mindbody is a cloud-based business management software company for the wellness services industry. We serve about 35 million consumers located in 130 countries & territories. At Mindbody, work-life balance takes on a new meaning for us. When your life goals & values align with the work you do every day, balance is second nature. We help inspired business owners seamlessly succeed & individuals all over the globe lead healthier, happier lives with our technology.


About the role

The Business Operations Specialist analyzes new projects, systems, and tools to determine operational requirements and impact across all stakeholders. This position identifies, recommends, maps and documents new procedures and processes required for project implementation. The role works closely with Project and Operations Managers across the company to drive implementation planning.


Qualifications and requirements

• Bachelor’s Degree preferred • 4-6 years of experience • Proven experience with formally documenting workflow and processes for optimization • An independent, forward thinker that affects change to accomplish overall business objectives • Successful at multitasking, organization, and time management • Writes clearly and effectively for a variety of situations, including, but not limited to, mapping  customer processes and workflows • Proficient to advanced experience with Google Applications and MS Office, including Excel • Thrives in fast-paced, results oriented culture; proven track record of decision making and problem solving based on data analysis • Change management expert • Strong analytical skills and ability to identify patterns, process information quickly and make  decisions in a timely manner • Proficiency in data visualization with tools such as Looker • Proactive about new initiatives; not afraid to ask questions and challenge status quo


Principal duties and responsibilities

• Partner with leadership to develop and execute business initiatives and operational plans that support MINDBODY product and growth objectives • Prepare and present reports, analysis, and other documents that provide insight into business performance • Make recommendations and collaborate with internal teams to drive business systems and process/policy enhancements across the organization to improve service to customers • Assume ownership of product documentation, business processes, and workflows to improve the speed of business • Identify, research, and solve business-related issues • Regularly gather feedback from teams and partners- bringing continuous process improvement suggestions to management.


Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.