Senior Payments Specialist - Mindbody

Sales | Remote (US)

JOB FAMILY SUMMARY:

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis and project-based activities.

JOB SUMMARY:

The Senior Payments Specialist will support Mindbody’s Strategic Accounts, along with some support for SMB and Mid- Market. The Sr. Payments Specialist will 1) drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements and providing pre-sale rate analysis; 2) Attach and onboard customers to payments; 3) Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers; 4) Participate in and manage projects related to payments across the portfolio and/or at the brand level.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree in analytical field (business, math, economics) or equivalent experience.
  • 2-5 years relevant experience in Payments, account management or analysis.
  • Payments experience required.
  • Strong analytical skills; can do basic math with high attention to detail.
  • Experience working in a customer-facing capacity.
  • Comfort with MS Excel.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Be the subject-matter expert of Mindbody’s integrated payments solutions.
  • Use Salesforce, Excel and PowerPoint on a regular basis.
  • Develop and maintain merchant loyalty and trust through effective communication, education and transparency; provide a delightful experience to all customers and team members.
  • Support sales and renewals processes; enabling Sales and Account Management teams.
  • Onboard new customers to appropriate payments solution.
  • Initiate and deliver payments training to customers as needed.
  • Negotiate rates directly with customers while maintaining pricing integrity.
  • Conduct periodic data analysis and reviews on a customer, brand and/or portfolio level to ensure pricing integrity and find opportunities to optimize.
  • Develop, support and manage key projects to support Mindbody’s payments strategy and customer’s payments needs.
  • All other duties as assigned.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • Dexterity of hands and fingers to operate a computer keyboard.
  • This position is mostly stationary and will be required to remain stationary for extended periods of time.
  • Specific vision abilities required by this position include close vision, color vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderately quiet.
SCOPE OF SUPERVISION/AUTHORITY:   Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position. No direct management responsibility.

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