Technical Program Manager

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers.

About the right team member

You’re a natural problem-solver, always looking for ways to enhance processes and workflows. Whether validating a hypothesis or learning from it, you approach problem-solving with a methodical mindset. You’re passionate about leveraging technology to optimize tools and identifying new solutions to address internal challenges. Data is your ally—you know how to interpret it and use it to tell compelling stories about process improvements that benefit both the CX team and customers. You embrace change and are skilled at communicating the need for it to stakeholders, effectively driving alignment and buy-in for new initiatives.

About the role

• Oversee daily operations across various platforms and tools (e.g., Bot, Salesforce) that support both the CX team and B2B customers.
• Translate business needs into actionable solutions by understanding stakeholders’ objectives, developing detailed requirements, conducting RFPs when needed, and defining necessary integrations for end-to-end solutions.
• Collaborate with vendors and internal technical teams to maximize the potential of existing tools and seamlessly integrate new solutions into the CX ecosystem.
• Lead initiatives to enhance customer self-service options, reducing friction for both customers and CX Associates.
• Partner with the Enablement team to design and deliver training that educates the CX team on the process improvements you champion.
• Represent the CX team in cross-functional projects, ensuring that designs and workflows improve CX Associates’ efficiency and the customer experience.
• Act as the go-to expert on internal defects, quantify their impact, and collaborate with cross-functional teams to prioritize and address these issues.
• This is an Independent Contributor role.

Skills & experience

• Proficiency in Salesforce.
• Strong analytical skills, with experience working with large data sets and familiarity with tools like SQL, Tableau, and Excel.
• Self-motivated problem-solver who can independently navigate challenges and get things done.
• Passionate about continuous improvement, identifying operational bottlenecks, proposing innovative solutions, and tracking results.
• Thrives in managing programs or initiatives from start to finish.
• Exceptional written and verbal communication skills in English.
• Proven experience working with technical teams and translating business requirements into practical solutions for cross-functional teams.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).