Associate Payments Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payments subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.  

About the right team member

The Associate Payments Specialist will primarily specialize in 1) ownership transfers, legal entity changes, processor switches; 2) Rate reviews and negotiations for SMB customers; 3) Improve processes related to merchant changes and support projects related to payments across the portfolio and/or at the brand level.  

About the role

•  Be the subject-matter expert of Mindbody’s integrated payments solutions  
• Use SalesForce, Excel, and PowerPoint on a regular basis 
• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members 
• Own the ownership transfer, legal entity changes, and processor switch processes, as they related to merchant account updates; be a team player and advocate for the best interest of the customer. 
• Initiate and deliver payments training to customers as needed 
• Negotiate rates directly with customers while maintaining pricing integrity 
• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs 
• All other duties as assigned 

Skills & experience

• Bachelor’s degree in analytical field (business, math, economics) or equivalent experience 
•  0-3 years relevant experience in Payments, account management, or customer service
• Payments experience desired 
• Strong analytical skills; can do basic math with high attention to detail 
• Experience working in a customer-facing capacity
• Comfort with MS Excel 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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