Onboarding Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.

About the right team member

The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value-add services available through Mindbody.

About the role

• Manages accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.
• Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
• Identify customer needs and recommends and/or coordinates additional value add services and products.
• Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement.
• Build trust and confidence with the customer using first-hand knowledge of products, services, and processes.
• Uses product and onboarding specific logic to solve problems with effective solutions.
• Sets appropriate objectives and workload for the customer, lays out work in a well-planned and organized manner and maintains two-way dialogue with customer on work and results.
• Schedules additional training sessions for customers after each completed training session as needed.
• Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.
• All other duties as assigned.
• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.

Skills & experience

• Bachelor’s degree or High School diploma and equivalent experience required
• Fluent in English reading, writing and verbal communication required. 
• Customer service experience.
• Training or teaching experience preferred.
• Strong time management skills with the ability to use time effectively and efficiently.
• Ability to read, analyze and solve customer questions.
• Ability to clearly write procedures in response to customer questions.
• Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
• Practices attentive and active listening.
• Knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses.
• Knowledge of database and internet-based software.
• Knowledge of Microsoft Outlook, Excel, and Word.
• Familiar with internet browsers and settings.
• Familiar and skilled with online chat tools, and email.
• Experience working with salon/spa businesses preferred

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Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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