Senior Product Manager, Internal Tools - Latin America

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

Collaboration is the core of our Product, Design, and Research teams. We partner with Engineering to develop seamless, efficient, best-in-class products that power the Mindbody platform. We help our customers run and scale their businesses at every interaction, from scheduling to point of sale to client booking and more. We innovate so our customers can grow.

About the right team member

We’re looking for a passionate and experienced Senior Product Manager to help define and execute the product strategy for the internal tools team at ClassPass. 

About the role

• You will be responsible for managing and creating tools that enable and empower key internal teams such as Customer Success, Sales, Partnerships and Finance to deliver faster and more efficiently through actionable insights, automation, and self-service capabilities.
• Own significant and complex business objectives (OKRs) and be responsible for the full product lifecycle — from discovery to iterative releases necessary to achieve these objectives.  
• Translate different channels of user insight, product analytics, and research into a strategic roadmap, then into actionable work.  
• Identify and recommend success metrics and/or key results related to your business objective that enable meaningful ways to measure progress.  
• Communicate user problems, business opportunities, team roadmaps, on-going updates, and project/OKR results clearly and effectively to a variety of audiences (e.g., executive stakeholders, product team, people with and without technical expertise). 
• Manage complex rollouts, including coordinating QA, and working closely with cross-functional partners (e.g., CS, Sales, Engineering). 

Skills & experience

• You are a seasoned product manager with a track record of shipping impactful, internal products for business teams such as CX, CS and sales. 
• You’re experienced with an agile discovery and development process and working collaboratively in full stack product teams. 
• You are technically and analytically savvy, with knowledge about how products are built and are comfortable defining, querying, and interpreting your own data. 
• You have a proven track record as a strong communicator, influencer, and cross-functional partner. 
• You have strong product intuition based on experience but reinforce this through a deep understanding of user feedback and analytical data. 
• You have relevant and Strong experience in product management. 
• At least one year of experience working for a US-based company, preferred.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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