Collections Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

About the right team member

The Collections Specialist is a key member of the Payments Risk team, assisting customers in resolving failed payouts and outstanding balances on their processing accounts.  This position collaborates closely with other teams to resolve billing issues and continuously maintain a One Voice attitude with our clients.  

About the role

• Monitor accounts to identify outstanding balances
• Update account status records and collections efforts
• Take actions to encourage timely payments
• Contact clients about failed payouts and outstanding balances
• Report on collection activity and losses
• Analyzes past due accounts and initiates collection efforts verbally or in writing
• Responds to inbound email and telephone inquiries from customers; reply / resolve in a timely and professional manner
• Outbound calls to merchants using various methods to ensure clear communication and resolve issues efficiently.
• Processes, prepares and sends invoices to customers in a timely fashion
• Works with Payments Risk and accounting teams to communicate losses new and existing customers are invoiced accurately and in alignment with contractual terms
• All other duties as assigned

Skills & experience

• Collections experience, preferably in Ecommerce, SaaS or Payments.  
• Customer service experience 
• Understanding of Card Brand rules and regulations  
• Proficiency of Microsoft Office products  
• Strong verbal and written communication skills  
• Strong attention to detail 
• Strong organizational skills  
• Ability to handle client issues with confidence, patience, and poise 
• Ability to work with minimal supervision 
• Able to adapt writing to match MINDBODY’s tone of voice and style.  
• Experience in SQL a plus   

Only resumes in English will be considered

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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