Team Lead, Payment Account Specialists

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

The Team Lead, Payments will be a “player-coach,” responsible for supervising a high-performing team of Payments Specialists who will 1) Drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements, and providing pre-sale rate analysis; 2) Attach and onboard customers to payments; 3) Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers; 4) Participate in and manage projects related to payments across the portfolio and/or at the brand level.

As a team supervisor, the Team Lead will 1) Be the escalation point for customers and team members; 2) Be the liaison with cross-departmental management and support payments enablement; 3) Develop and manage projects to improve processes and product development.

About the role

• Be the subject-matter expert of Mindbody’s integrated payments solutions
• Use SalesForce, Excel, and PowerPoint on a regular basis
• Achieve company KPIs and objectives for Payments attach and adopt
• Work with Management to develop a GTM plan for additional Payments and Financial Solutions
• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members
• Support sales and renewals processes; enabling Sales and Account Management teams
• Onboard new customers to appropriate payments solution
• Optimize and continuously evolve the sales and onboarding process for Payments products
• Initiate and deliver payments training to customers and supporting teams as needed
• Negotiate rates directly with customers while maintaining pricing integrity; support your team in negotiating rates
• Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize
• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs
• All other duties as assigned

Skills & experience

• Bachelor’s degree in analytical field (business, math, economics) or equivalent experience
• 2-5 years relevant experience in Payments, account management, or analysis
• Payments experience required
• Strong analytical skills; can do basic math with high attention to detail
• Experience working in a customer-facing capacity
• Comfort with MS Excel

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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