Payments Risk Analyst

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

About the right team member

As a Payments Risk Analyst, your responsibilities include using risk tools for monitoring and verification, analyzing reports for credit risk and fraud, ensuring compliance, and providing chargeback investigations and support. You will collaborate with various departments and address risk-related inquiries, internally and externally. 

About the role

• Complete the review and assessment of each application within agreed SLA’s
• Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions
• Review / analyze daily, weekly, monthly reporting for increased credit risk, transactional variations, dispute activity, and fraud patterns. Provide recommendations on rectifying these accounts.
• Monitor merchant activities for compliance with applicable laws, rules, regulations, and policies
• Review / analyze financial, credit and publicly available information to support actions and decisions
• Work closely with other departments and relationship managers to communicate identified risk concerns on accounts and facilitate resolutions
• Answer internal and external inquiries specific to risk, fraud and chargebacks
• Manage personal schedule by independently scheduling meetings, projects and providing technical assistance when appropriate.

Skills & experience

• Customer service experience
• Strong Fraud or Risk experience, preferably in Ecommerce, SaaS or Payments.
• Understanding of Card Brand rules and regulations
• Chargeback support knowledge and experience
• Ability to analyze information, identify and articulate problems and trends in a fast-paced environment
• Proficiency of Microsoft Office products
• Strong verbal and written communication skills
• Demonstrated persistence to see projects through completion and the ability to work independently and in a team environment
• Able to adapt writing to match MINDBODY’s tone of voice and style.
• Continually looks to improve his/her knowledge of the product and service.
• Experience in SQL a plus 

*Only resumes in english will be considered.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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