Employee Experience Sr Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We work together to deliver the most wellness-centric employee experience in the technology industry. Our P&C team moves fast. We embrace new ideas, benefits, and technologies to make the employment experience more inclusive, flexible, and engaging for team members across the globe. We support and inspire our employees to perform at the highest level so we can succeed in our mission together.   

About the right team member

Mindbody is seeking a candidate to join the Employee Experience team as a senior specialist. This role is responsible for planning, managing, and executing all logistics, pre-and post-event promotions, and necessary follow-up. The goals of each event will vary based on the functional team being supported, but overall, we aim to provide an exceptional in-person experience for our team members.

• Oversee planning, production, and execution of events that are virtual and/or in-person 
• Manage event budgets, ensuring cost-effectiveness and adherence to financial targets 
• Develop and implement event strategies that align with company goals and objectives 
• Negotiate and manage contracts with vendors, venues, and other partners, ensuring favorable terms and timely deliverables 
• Coordinate and facilitate effective communication among cross-functional teams throughout the event process 
• Set and monitor key performance indicators (KPIs) to measure the success of regional and global offsites, and make data-driven decisions for continuous improvement 
• Develop and maintain an “In-Person Experience” playbook that includes a library of resources and best practices to support our teams across the organization with smaller events  

About the role

Operational Excellence: 

• Streamline the procurement process by sourcing and evaluating vendors, negotiating contracts, and ensuring timely delivery of goods and services 
• Foster a collaborative environment by facilitating regular communication and coordination among cross-functional teams, including marketing, sales, finance, and operations 
• Develop and implement standard operating procedures (SOPs) for event planning and execution to ensure consistency and efficiency 
• Continuously assess and optimize event processes to improve the attendee experience, reduce costs, and maximize ROI  

Key deliverables include: 

• Build and execute an annual event work plan, including budget allocation, timelines and vendor and venue partners to ensure all stakeholders are working together to deliver a high-quality experience 
• Understand the strategic role of events as it relates to company goals and objectives and align offsite activities to these goals 
• Manage the operational planning of offsites, events, and third-party partnerships opportunities, including communications and project management internally and also externally 
• Collaborate with internal and external stakeholders to develop on-site strategy  
• Manage on-site logistics and troubleshoot issues that may arise before or during events 
• Ensure the team is on time and within budget for all event activities and manage metrics and benchmarks for event activities 
• Own vendor relationships and deliverables for events and offsite activities 
• Manage post event debriefs to ensure continuous improvement to and value from each event 
• Work with graphic designers and other members of the marketing team as needed on the creation of show materials, including content, banners, and promotional materials 
• Create, analyze and distribute data metrics and outcomes related to event campaigns and business objectives 
• Take ownership of the end-to-end event process, setting and monitoring KPIs, and continuously optimizing operations, you will play a critical role in driving the success of our events and contributing to the overall growth of the company 

Skills & experience

• A strong background in and understand of managing and executing event logistics and planning 
• Comfort with data-first approach to marketing strategy and a willingness to own and iterate on the events and conferences playbook  
• Proven track record of success in meeting deadlines 
• Strong project management skills and attention to detail. 
• Excellent negotiation and vendor management abilities. 
• Proven ability to manage budgets and meet financial targets. 
• Ability to build, work collaboratively and communicate with all stakeholders internally and externally  
• Excellent oral and written communication skills 
• Willingness to travel as required (International travel required) 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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