Customer Training Specialist- Latin America

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers. Our Customer Training Specialists provide software training and implementation support to new Mindbody customers. We coach clients throughout the initial implementation of their Mindbody software to reach their goals. Additionally we recommend and/or help implement other value-added services available to our clients through Mindbody.

About the right team member

The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touch points. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.

*Please note, only applications in English will be considered*.

About the role

• Bring best practices to ensure innovative content delivery methods
• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop unique proposition for all education programs
• Create and execute educational content and opportunities aligned with business objectives
• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop and write educational content, aligned with customer and business trends to meet revenue objectives
• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals
• Build productive working relationships with internal teams, customers, external partners, vendors, and management
• Leverage data/analytics to make decisions on new content development
• Works closely with cross-functional teams to identify educational needs and coordinate new content development
• responsible for content health, keeping it up to date and relevant 
• Assesses and documents performance of customers and team throughout educational programs 
• All other duties as assigned 

Skills & experience

• Bachelor's Degree or equivalent work experience in Education or Instructional Design
• Fluency in English for writing, training, and communication with customers is required 
• 5-7 years' experience with Customer service in a SAAS Business
• 2+ years' experience with training or certifications in educational content creation and delivery 
• Excellent written and verbal communication skills, including creating and delivering trainings to audiences live or virtually
• Extreme attention to detail and organizational skills
• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously 
• Demonstrates a sense of urgency and takes initiative 
• Experienced in measuring complete program effectiveness 
• Tendency to think outside the box and develop solutions that may not be immediately obvious 
• Skilled at building traction with online education programs 
• Excellent professionalism and an energetic positive attitude displayed 
• Knowledge of adult learning styles, principals, and methodologies 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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