Client Engagement Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody.   

About the role

• Ability to save and retain escalated customers at risk of cancelling.
• Drives revenue retention through consultative high touch engagement.
• Works with customers to schedule consultative engagement calls.
• Works cross functionally alongside several cross functional teams, including but not limited to Customer Experience, Customer Success, Onboarding, Implementation, and Net New Sales (Land).
• Expected to reach retention goals while following internal processes and collaborating effectively where necessary.

Skills & experience

• Bachelor’s Degree or equivalent experience.
• 1-3 years in a retention or upgrade role at a SaaS company with a stellar track record of performance.
• High level of technical aptitude – strong understanding of API’s, SaaS, cloud computing etc.
• Exposure to the health & wellness industry.
• Excellent written and verbal communication skills.
• Excellent group presentation skills and ability to communicate effectively.
• Strong analytical skill with deep understanding of forecasting & data driven decision making.
• Strong ability to think quickly and respond to prospect objections.
• Strong ability to clearly and accurately convey information to prospects, clients and business partners.
• Ability to function well under pressure and works well within a competitive environment.
• Excellent teamwork and enthusiasm.
• Ability to meet and exceed monthly and quarterly KPIs, OKRs, and quotas as assigned.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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