Senior Manager, User Research

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

At Mindbody, we develop best-in-class products that power fitness and wellness businesses. We work across various areas, including client booking and discovery, scheduling, messaging, point of sale, CRM tools, and many more to help our customers run and scale their businesses while enabling their clients to live healthier, happier lives. We believe in the power of collaboration and diversity, fostering an environment where everyone feels safe bringing their authentic selves to work. At Mindbody, our people are the secret to our success. Join our team and let's accomplish great things together!  

Your role

We are seeking a Sr. Manager to lead our growing research team across Mindbody + ClassPass. In this position, you’ll spearhead our research function, establishing how research sits and operates within the product organization. Reporting to the Head of esign, you will lead a team of talented researchers to support our mission of “connecting the world to wellness”.  

You'll likely spend time working on

• Establishing Mindbody’s research practice across disciplines, guiding our approach to research frameworks and operations that support our scaling, global, multi-product organization. 

• Influencing Mindbody’s vision and strategy, informing new growth opportunities, and enhancing customer satisfaction through insights that you and your team provide. 

• Acting as a trusted advisor to the Product Leadership team and relevant stakeholders during strategy formulation, development, and execution. 

You'll thrive in this role with experience in 

• At least 5 years of experience working in a Research leadership role, 7-10 conducting research in a related field. 

• Building and scaling research functions, including setting strategy, developing operational structures, and building practice culture. 

• Leading both qualitative & quantitative research supporting product development, AI/ML innovation, and business strategy. 

• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, sales, marketing) 

• Distilling complex multi-method research reports into understandable, compelling, and actionable insights. Strong analytical skills and the ability to triangulate data and insights from multiple sources. 

• Superb analytical and communication skills, with an aptitude for data-driven storytelling 

• Working with other data disciplines such as Data Science and Business Intelligence teams

Pay transparency 

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.  

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.  

The base salary range for this position in the United States is $160,000 to $230,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.  

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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