Partner Communications Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

The focus is on driving revenue and client retention through managing strategic partnership relationships. Deeply understand customer needs and business priorities to offer unique and innovative solutions. Identify and evaluate opportunities that can drive outsized impact. The program managers partner workstreams and coordinate internal resources to meet and exceed performance objectives and customer expectations.

About the right team member

The Partner Communications Specialist is responsible for supporting revenue goals driven by the success of partner products. You will work closely with sales, marketing, and product teams to build out new partner sales channels. You will work with partners to establish a strategic account planning process and agree upon performance objectives. You will coordinate internal resources to meet and exceed performance objectives and customer expectations. 

About the role

• Responsible for successfully rolling out partner products into our sales channel
• Balance partner needs with internal cross-functional stakeholder needs by collaborating across groups
• Facilitate and run trainings on partner products for our sales team
• Act as the partner account manager to build rapport, set goals, and manage the business relationship with senior executives and contacts across the partner portfolio
• Act as a resource to enable sales reps and managers to hit their goals
• Gain insight into customer needs via direct relationships and via sales reps to prioritize which partners to bring to market via sales channel
• Implement new processes, tools, and approaches to streamline and expand the scale and scope of the program
• Evaluate the current portfolio of partners and put together go-to-market plans and sales enablement materials 
• Support the partner experience by answering and fielding partner inquiries, compiling areas of improvement, and helping troubleshoot internally when issues arise. Make recommendations and collaborate with internal teams to drive business systems and process/policy enhancements
• Answer internal questions about partners and create resources to educate and support other teams 
• Manage the ongoing needs of the strategic partners, including marketing refreshes, product updates, and other cross-functional knowledge shares
• Put together regular reporting for partner attach, performance, and process for stakeholder updates 
• Prepare and present reports, analyses, and other documents that provide insight into business performance

Skills & experience

• Bachelor’s degree or equivalent work experience in a related field required 
• Exhibits a “sense of urgency” that facilitates the execution of program requirements across multiple stakeholder groups
• Excellent written and verbal communication skills, and a strong aptitude for emotional intelligence
• Well-organized self-starter 
• Comfortable working in a demanding, fast-paced, numbers-driven environment 
• Must be able to adapt to evolving department/roles, able to take on new challenges as they become delegated to the position 
• Comfortable with Excel and other tools to support analysis
• Excellent organizational and project management skills
• Excellent relationship-building skills; including experience and competence in leading, influencing, and coaching others in the absence of direct reporting relationships
• Experience in a software/technology environment 
• Proven ability to lead and execute projects that involve alignment and collaboration across disciplines and craft
• Ability to evaluate incentives and provide input on aligning with company objectives 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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