Account Associate

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

In this role, you are the face of ClassPass to our fitness and wellness partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You advocate for our partners internally, escalating bugs and communicating pain points and feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners. 

The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships. This is a role for those who have an interest in working with small business owners and are looking to build a career in Account Management and Client Services. 

About the role

• Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies 
• Opportunity to leverage negotiation and persuasion skills to keep studios on the platform, increase product adoption, and engage in custom negotiations 
• Work with a diverse partner base across all regional countries 
• Identify, escalate and troubleshoot operational inefficiencies to provide partners high quality service 
• Respond to a high volume of emails within a best-in-class SLA 
• Act as surge support into areas/teams that require additional support as needed 
• Identify and troubleshoot integration and technical issues, communicating properly to all internal teams 

Skills & experience

• Good negotiation skills in managing and developing your current and prospective book of business, ranging from low to top tier accounts.  
• Developing strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team. 
• Good communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.  
• Basic business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business. 
• Able to manage processes and priorities to hit deadlines consistently 
• Bachelor’s Degree or 1-year experience 

#LI-NC1

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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