Strategic Accounts Operations Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

The Strategic Accounts team at Mindbody is responsible for the strategic vision, growth, and development of the largest wellness brands in North America. Given the scale of our key partners, this role is a critical component of Mindbody’s growth and success in every market in which we operate.

As a Strategic Accounts Operation Specialist, you will build and maintain active resource hubs for all team documentation within the Strategic Accounts organization

About the role

• Build and maintain active resource hubs for all team documentation within Strategic Accounts organization
• Serve as primary liaison with Product & cross-functionally to provide communications/updates to the SA org with regards to product rollouts / product announcements (with an objective of ensuring we 1) inform our internal team and 2) inform our external customers)
• Partner with Product & Marketing to create materials & resources dedicated to educating internal and external stakeholders on product releases and updates
• Serve as the driver for product-related SA meetings and cadences
• Own internal new hire training guides and help map out new hire training sessions in conjunction with the hiring managers
• Identify training gaps and needs for the team and coordinate / drive on building and deploying targeted trainings by enlisting relevant stakeholders

Skills & experience

• Incredible bias-for-action and ability to drive strategic initiatives with minimal guidance necessary
• Highly organized with an ability to thrive in a fast-paced, ever-evolving environment.
• Experience collaborating with internal teams (product, operations, marketing) to deliver creative, high-impact solutions
• Proven ability to create, organize, and maintain internal documentation, team resources, and shared knowledge bases with a high level of accuracy.
• Exceptional attention to detail, ensuring documents are error-free, consistently formatted, and regularly updated.
• Strong organizational skills with experience developing systems or frameworks for easy access and version control of documentation.
• Proactive in identifying gaps in team resources or documentation, taking initiative to fill them before they become blockers.
• Experience working with documentation platforms (e.g., Notion, SharePoint)
• Skilled in creating user-friendly templates, checklists, SOPs, and internal guides that enhance team efficiency and clarity.
• Ability to collaborate across teams to collect, verify, and streamline information from multiple stakeholders.

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $64,800 to $77,800. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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