Client Engagement Specialist

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

At the core of our mission is driving sales of Mindbody software and ClassPass inventory, but our impact goes beyond that. The Revenue team helps customers achieve their business goals, contributes to their growth, and removes obstacles by offering innovative solutions from our suite of software products. We are a strategic, collaborative, and solutions-oriented team dedicated to driving customer success.

About the right team member

As a Client Engagement Specialist, you are a SaaS sales expert with a track record of partnering with small businesses. In this role, you’ll demonstrate strong communication, project management, and collaboration skills while leveraging high-level sales expertise to save complex, at-risk deals. You will collaborate closely with cross-functional stakeholders from Sales, Onboarding, and Customer Experience (CX) to ensure the best solutions for retaining Mindbody customers.

About the role

• Lead efforts to retain escalated customers at risk of cancellation.
• Drive revenue retention through personalized, consultative engagements.
• Coordinate and conduct consultative calls with customers to address their needs and prevent churn.
• Collaborate with various teams, including Customer Experience, Customer Success, Onboarding, Implementation, and Net New and  Existing Sales (Land and Expand), to craft effective retention strategies.
• Achieve retention targets by following internal processes and fostering effective cross-functional collaboration.
• This is a quota-carrying role.

Skills & experience

• Bachelor’s degree or equivalent work experience.
• 1-3 years in a customer retention or upgrade role within a SaaS company, with a strong performance record.
• Advanced technical aptitude with a solid understanding of APIs, SaaS, cloud computing, and related technologies.
• Familiarity with the health & wellness industry is a plus.
• Exceptional written and verbal communication skills.
• Strong presentation skills with the ability to engage and communicate with diverse audiences.
• Analytical mindset with expertise in forecasting and data-driven decision-making.
• Proven ability to think on your feet and handle customer objections effectively.
• Clear and concise communication skills with the ability to convey information to clients and internal partners.
• Ability to thrive under pressure and perform well in a competitive environment.
• Strong team player with enthusiasm for collaboration.
• Ability to consistently meet or exceed monthly and quarterly KPIs, OKRs, and quotas.

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Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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